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Terms & Conditions

IMPORTANT - PLEASE READ: The following Agreement describes the terms and conditions that apply to the pre-paid account of your YO! Sushi Gift Card. These Terms and Conditions apply to the use of your YO! Sushi Gift Card and govern the relationship between YO! Sushi UK) Limited ("YO! Sushi", "we" or "us") and you. Use of your YO! Sushi Gift Card will constitute acceptance of these Terms and Conditions. You must therefore read them carefully. Please print a copy of these Terms and Conditions for your records. If there is anything you do not understand, please contact us YO! Sushi Customer Services on 0207 841 0700 or at giftcard@yosushi.com

1. The YO! Sushi Gift Card

The YO! Sushi Gift Card is an electronic money product. When you credit value to your YO! Sushi Gift Card you will be purchasing electronic money from YO! Sushi UK Limited, whose registered address is 95 Farringdon Road, London EC1R 3BT.

2. Obtaining your YO! Gift Card

You can obtain a YO! Sushi Gift Card free of charge at any participating YO! Sushi UK outlet or by calling Customer Service on 0207 8410700. Your YO! Sushi Gift Card is issued by, and remains the property of, YO! Sushi UK Limited. We do not authorize anyone else to sell or distribute YO! Sushi Gift Cards - you can only obtain YO! Sushi Gift Cards from participating YO! Sushi UK outlets.

3. Participating Restaurants
Gift cards can be bought and redeemed at all YO! Sushi UK restaurants except at the following locations:
  • Birmingham Selfridges
  • London Selfridges
  • Manchester Trafford Selfridges
  • YO! Kiosk at Sunbury Tescos
4. Using your YO! Gift Card

You can use your YO! Sushi Gift Card at any participating YO! Sushi UK outlet. It is not a credit card, charge card or debit card. Before you can use your YO! Sushi Gift Card you will need to credit it with funds. Your YO! Sushi Gift Card will be activated when you first credit it with a minimum of £5.

You can credit and top-up stored value on your YO! Sushi Gift Card by cash or credit card at any participating YO! Sushi UK outlet or by calling Customer Service on 0207 8410700. The minimum value you can credit your YO! Sushi Gift Card with each time is £5; the maximum amount is £150. The maximum credit value you can store on your YO! Sushi Gift Card at any time is £150.

You can check the balance on your YO! Sushi Gift Card at any time in any participating YO! Sushi UK outlet or by calling Customer Service. We will keep a record of previous credits and transactions to ensure that this balance is correct at all times. You will not be sent statements of itemised transactions from your YO! Sushi Gift Card account.
Your YO! Sushi Gift Card is intended for your personal use and, as such, you are not entitled to sell, distribute or otherwise make any commercial use of your YO! Sushi Gift Card (including in relation to any promotional commercial activity).

For the avoidance of doubt, this shall not prevent you from giving a YO! Sushi Gift Card as a gift, provided that such gifting is not part of or connected to any commercial activity (including any promotional commercial activity).
5. Expiry

Your YO! Sushi Gift Card is valid for 1 year after initial purchase. However, if you do not use your YO! Sushi Gift Card for a period of one year or more, your YO! Sushi Gift Card will cease to be valid and any remaining credit value stored on it will expire. Checking the balance on your YO! Sushi Gift Card and making payments with the card will not constitute use of the YO! Sushi Gift Card for these purposes. Expired value cannot be transferred to a new card or redeemed. You will not be able to use your YO! Sushi Gift Card once it has ceased to be valid. This 1 year validity will commence again should you add additional funds during the year.

6. Cancellation and redemption

You have the right to cancel your YO! Sushi Gift Card at any time by returning it to YO! Sushi Customer Services at the address above. You are also entitled to redeem at any time any unexpired and unused stored value on your YO! Sushi Gift Card provided: (i) the balance on your YO! Sushi Gift Card is at least £5; (ii) we have no reason to suspect that you are engaged in fraudulent or other criminal activities; and (iii) we are not prohibited from redeeming that stored value by any applicable law, regulation, court order or instruction or guidance of a competent regulatory authority.

In the event that you are gifted your YO! Sushi Gift Card by YO! Sushi or any third party who is authorised to sell or distribute YO! Sushi Gift Cards (including, without limitation, in each instance through any competition or promotion) you shall not be entitled to redeem the pre-loaded value on such YO! Sushi Gift Card.

If you wish to cancel your YO! Sushi Gift Card and/or obtain a redemption of any value stored on your YO! Sushi Gift Card, you must contact YO! Sushi Customer Services on 0207 841 0700 or at giftcard@yosushi.com. You cannot obtain redemption of any value stored on your card at YO! Sushi restaurants.

An administrative redemption fee of £2.50 will be applied each time that you redeem value stored on your YO! Sushi Gift Card, and you will be reminded of this when you contact YO! Sushi Customer Services to request cancellation of the card. This fee is charged in respect of the administrative costs of processing your redemption payment. No redemption fee will be applied if you ask us to redeem the value stored on your YO! Sushi Gift Card within 14 days of the first time that you credit it with funds.

Any redemption payment amount will be paid to you by cheque to your home address as registered against the card.

To enable us to comply with our legal obligations, we may need to carry out checks to verify your identity before processing a redemption request and we reserve the right to refuse to process any redemption request if you fail to assist with that verification process.



7. Loss, theft, damage

You should treat your YO! Sushi Gift Card like cash in a wallet. If you lose your YO! Sushi Gift Card or if it is stolen you may lose any value which is stored on it in the same way as if you lost your wallet.
You should immediately report any loss, theft, fraudulent or unauthorised use of your YO! Sushi Gift Card to YO! Sushi Customer Services on 0207 841 0700.

In the event of loss, theft, fraud or other unauthorised use of your YO! Sushi Gift Card, or if your YO! Sushi Gift Card is damaged or malfunctions, we may, at our sole discretion, replace your YO! Sushi Gift Card and transfer any credit value stored on it to a replacement card. Non-exhaustive circumstances in which we may determine, in our sole discretion, that we will not replace your YO! Sushi Gift Card include those where we reasonably believe that the notified incident has been caused by your willful breach of these Terms and Conditions or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. Alternatively we may, at our sole discretion, procure a redemption payment in respect of any outstanding value stored on your YO! Sushi Gift Card.

If we agree to replace your YO! Sushi Gift Card, a replacement card will be delivered to your home address as registered against the card, usually within 5 days of you first notifying YO! Sushi Customer Services of the incident. If we decide to redeem any outstanding balance to you the redemption payment amount will be paid to you by cheque, to your home address, but the redemption fee will not be charged.

Replacement cards will be posted to your registered home address only. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period.

If you subsequently find or retrieve a YO! Sushi Gift Card which you have reported lost or stolen, you must notify YO! Sushi Customer Services immediately.



8. Liability of YO! Sushi UK Limited

Neither YO! Sushi UK Limited nor any member of its corporate group shall be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded.

YO! Sushi will not be liable to you for:
  • any loss of income, business, goodwill or profits arising out of this agreement;
  • any unauthorised access to or alteration, theft or destruction of your YO! Sushi Gift Card;
  • the consequences of any delay or mistake relating to the use of your YO! Sushi Gift Card caused by any circumstances beyond our control;
  • any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
  • any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact your local authority Trading Standards Department or Citizens Advice Bureau.

YO! Sushi does not represent or warrant that your YO! Sushi Gift Card will always be accessible or accepted at participating YO! Sushi UK stores.

The Financial Ombudsman Compensation Service is not applicable to your YO! Sushi Gift Card. YO! Sushi does not offer any other compensation schemes to cover losses claimed in connection with your YO! Sushi Gift Card.

9. Variation and assignment

We reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the YO! Sushi Gift Card program on reasonable notice. The Terms and Conditions applicable to the use of a YO! Sushi Gift Card shall at any time be the terms and conditions published on the YO! Sushi website (www.yosushi.com/giftcard) and your continued use of a YO! Sushi Gift Card shall constitute your acceptance of such terms and conditions. We will also e-mail you to let you know about changes to these Terms and Conditions.

We may assign the benefit of these Terms and Conditions to any other company in the same group of companies as YO! Sushi. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

10. Entire Agreement; Construction

This agreement (as amended from time to time) constitutes the entire agreement between you and YO! Sushi and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interrelation of this agreement.

11. Governing law

These Terms and Conditions are governed by UK law.